Privacy Policy

A. Introduction

The privacy of visitors to our website is very important to us and we are committed to protecting it. This policy details what we do with your personal information.

Consenting the use of cookies in accordance with this policy, on your first visit to our website, allows us to use cookies each time you visit our website.

B. Source

This document was created using a template from SEQ Legal ( and was modified by Website Planet (

C. Collection of personal information

The following types of personal information can be collected, stored and used:

  1. Information about your computer, including your IP address, geographic location, type and version of the browser and operating system;
  2. Information about your visits and use of this website, including the source of reference, duration of the visit, page views and navigation paths of the website;
  3. Information such as your e-mail address you provide to us when you register on the website;
  4. The information you enter when creating a profile on our website, such as name, profile picture, gender, date of birth, marital status, interests and hobbies, education and professional experience;
  5. Information such as your name and email address, which you enter to sign up for our newsletter;
  6. Information you enter when using the services on our site;
  7. Information generated during the use of our website, including when, how often and under what circumstances you use it;
  8. Information related to the purchases you make, the services you use or the transactions you carry out on our website, which include your name, address, telephone number, e-mail address and bank information;
  9. Information that you post on our website with the intention of posting it on the internet, which includes your username, profile pictures and the content of your publications;
  10. Information contained in all communications you send to us by email or on our website, including its content and metadata;
  11. Any other personal information you provide to us.

Before disclosing personal information about another person to us, you must obtain that person’s consent to disclose and process that personal information in accordance with the terms of this policy.

D. Use of your personal information

The personal information provided to us through our website will be used for the purposes described in this policy or on the relevant pages of the website. We may use your personal information to:

  1. Manage our website and our business;
  2. Customize our website for you;
  3. Allow the use of the services offered on our website;
  4. Provide you with the services purchased on our website;
  5. Send you statements, invoices and payment reminders and receive your payments;
  6. Send commercial communications not related to marketing;
  7. Send e-mail notifications that you have expressly requested;
  8. Send you our newsletter by email, if you have requested it (you can inform us at any time of your desire to stop receiving our newsletter);
  9. Send marketing communications related to our company or to carefully selected third-party companies that we believe may be of interest to you, in the form of a publication, or if you have expressly given your consent, by email or similar technology (You can tell us inform at any time that you do not wish to receive further marketing communications);
  10. Provide statistical information about our users to third parties (without those third parties being able to identify an individual user with that information);
  11. Process requests and complaints related to the website made by or related to you;
  12. Maintain the security of our website and prevent fraud;
  13. Verify compliance with the terms and conditions governing the use of our website (including the monitoring of private messages sent through our website’s private messaging service);
  14. To allow the booking of our services; and
  15. Other uses.

If you submit personal information to our website for the purpose of publishing it, we will publish it and may use that information in accordance with the permissions you grant us.

Your privacy settings can be used to limit the publication of your information on our website and can be adjusted to your privacy settings on the website.

Without your express consent, we will not provide your personal information to third parties for direct or third party marketing.

E. Disclosure of your personal information

Your personal information communicated during a reservation is processed by Trekksoft. If you have given your consent to receive our marketing communications, your data is also managed by the company SendinBlue.

We may disclose your personal information to any of our employees, executives, insurance companies, professional consultants, agents, suppliers or contractors to the extent reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any member of our group of companies (our partner companies or our holding company), to the extent that it is reasonably necessary for the purposes set out in this policy.

We may disclose your personal information:

  1. To the extent that we are required to do so by law;
  2. In the context of any ongoing or future legal process;
  3. To establish, exercise or defend our legal rights (including providing information to third parties for the purposes of fraud prevention and credit risk reduction);
  4. For the buyer (or potential buyer) of any business or asset in our possession that we wish (or are considering) to sell; and
  5. For any person we believe to be an integral part of a court or other authority having jurisdiction over the disclosure of such personal information if, in our opinion, that court or authority is likely to request the disclosure of such personal information.
  6. Unless otherwise specified in this policy, we will not pass your personal information on to third parties.

F. International data transfers

  1. The information we collect may be stored, processed and transferred to any country in which we operate, in order to allow us to use the information in accordance with this policy.
  2. The information we collect may be transferred to the following countries, which do not have data protection laws equivalent to those in force in the European Economic Area: United States of America, Russia, Japan, China and India.
  3. The personal information you post on our site or send for publication may be available, via the internet, worldwide. We cannot prevent the use, whether good or bad, of this information by third parties.
  4. You expressly agree to the transfer of personal information described in this Section F.

G. Retention of your personal information

  1. This Section G details our data retention policies and procedures, designed to help us comply with our legal obligations in relation to the retention and deletion of personal information.
  2. The personal information we process for any purpose is not kept any longer than is necessary for that purpose.
  3. Without prejudice to Article G-2, we will generally delete personal data from these categories on the date and time specified below:

This type of personal data will be deleted {ENTER DATE / TIME}; and {INSERT OTHER DATES / HOURS}. Notwithstanding the other provisions of this Section G, we will keep documents (including electronic documents) containing personal data:

  1. To the extent that we are required to do so by law;
  2. If we believe that the documents may be relevant to any ongoing or potential legal process; and
  3. To establish, exercise or defend our legal rights (including providing information to third parties for the purposes of fraud prevention and credit risk reduction).

H. Security of your personal information

  1. We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information.
  2. We will store all personal information you provide to us on secure servers (protected by password and firewall).
  3. All electronic financial transactions made through our website will be protected by encryption technologies.
  4. You acknowledge that the transmission of information over the Internet is inherently insecure and that we cannot guarantee the security of your data sent over the Internet.
  5. You are responsible for the confidentiality of the password you use to access our website; we will not ask for your password (except when you identify yourself on our site).

I. Amendments

We may occasionally update this policy by posting a new version on our website. You should check this page regularly to ensure that you are aware of any changes made to this policy. We may notify you of changes to this policy by email or through the private messaging service on our website.

J. Your rights

You can ask us to provide you with any personal information we have about you; the provision of such information will be subject to the following conditions:

  1. Payment of expenses; and
  2. Presenting sufficient proof of your identity (for these purposes, we generally accept a photocopy of your passport authenticated by a notary, as well as an original copy of a utility bill that proves your current address).

We may retain the personal information you request to the extent permitted by law.

You can request at any time that we do not process your personal information for marketing purposes.

In practice, you will be able to express your consent clearly and in advance to use your personal information for marketing purposes or giving you the opportunity to refuse the use of your personal information for marketing purposes.

K. Third-party sites

Our website contains hypertext links to third party websites and information about them. We have no control over these sites and are not responsible for their privacy policies or practices.

L. Updating information

Please let us know if the personal information we hold about you needs to be corrected or updated.

M. Cookies

Our website uses “cookies”. A cookie is a file that contains an identifier (a sequence of letters and numbers) sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies can be “persistent” or “session”: a persistent cookie is stored by the browser and remains valid until its expiration date, unless deleted by the user before that expiration date; The session cookie expires at the end of the user’s session, when the browser is closed. Cookies generally do not contain any information that can personally identify a user, but the personal information we store about you may be linked to information stored in cookies and obtained by cookies. We only use session cookies and persistent cookies on our website.

The names of the cookies we use on our website and the purposes for which we use them are described below:

  1. We use Google Analytics and Adwords on our site to: recognize a computer when a user visits the site / track users as they browse the site / activate the use of a shopping cart on the site / improve the use of a site / analyze the use of the site / administer the site / prevent fraud and improve the security of the site / customize the site for each user / send targeted advertising that may be of interest to certain users;

  2. Most browsers allow you to refuse or accept cookies. For example: with Internet Explorer (version 10), you can block cookies using the available cookie management settings by clicking on “Tools”, “Internet Options”, “Confidentiality” and “Advanced”; with Firefox (version 24), you can block all cookies by clicking “Tools”, “Options”, “Confidentiality”, then selecting “Use custom settings for history” from the drop-down menu and deselecting “Accept cookies”. website cookies ”; and
    with Chrome (version 29), you can block all cookies by accessing the “Customize and control” menu, click on “Settings”, “Show advanced settings” and “Content settings” and select “Prevent websites from being accessed”. define data ”in the heading“ Cookies ”.

Blocking all cookies will have a negative impact on the use of many websites. If you block cookies, you will not be able to use all the features of our website.

  1. You can delete cookies already stored on your computer. Example:
    with Internet Explorer (version 10), you must delete the cookie file manually (you can find instructions for doing this herehttp: //;
    with Firefox (version 24), you can delete cookies by clicking “Tools”, “Options” and “Privacy”, selecting “Use custom settings for history” and clicking “Show cookies” and “Delete all cookies”; and
    with Chrome (version 29), you can delete all cookies by accessing the menu “Customize and control”, click on “Settings”, “Show advanced settings” and “Delete browsing data” and then “Delete cookies and data from modules other sites ”Before clicking on“ Delete browsing data ”.

Deleting cookies will have a negative impact on the use of many websites.